Frequently Asked Questions
When to expect your order
Distinctive Stores strives to ship all in stock items within 48 hours. Most in stock items will arrive in 5 - 7 days, but some items are shipped from the manufacturer and may take longer for delivery.
Distinctive Stores will send an email notifying you that your order has been shipped and what shipping method was used. If tracking information is available, a tracking number will be provided to you along with the website address to track your order.
Back ordered items
Any items that are currently not in stock will be shipped as soon as they become available.
Canceling or changing an order after it is submitted
If you should decide that you no longer want an ordered item or wish to change your order, please e-mail us immediately at . If your order has already been shipped, you may return the merchandise, but Distinctive Stores will not be able to refund any of the shipping costs.
We accept: Visa, MasterCard, American Express and Discover.
Distinctive Stores is required by law to collect sales tax on orders shipped to: Maryland 6%
100% Secure online ordering
Our site takes every precaution to protect confidential information. When you submit sensitive information via the website, your information is sent using the latest in encryption technology. We are committed to the security of information collected on our sites. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have developed and put in place appropriate electronic and managerial procedures to safeguard and secure the information we collect online. All private account information is kept behind a firewall. The firewall is the recognized industry standard.
Volume discounts & volume orders
Distinctive Stores prices their products to provide the maximum discount to the customer. Distinctive Stores will not provide quantity discounts on the item pricing. Distinctive Stores reserves the right to limit quantities per customer, in order to meet the needs of all our customers. Distinctive Stores prohibits purchases made for the purpose of resale.
We reserve the right to substitute merchandise of equal or better quality if the merchandise requested has been sold out. Distinctive Stores shall not be responsible for advertising errors. Due to limited availability and fluctuations in market pricing, Distinctive Stores prices are subject to change without notice.